Before attending this course, students must have:

• Experience installing PC hardware and devices.
• Basic understanding of TCP/IP and networking concepts.
• Basic Windows and Active Directory knowledge.
• The skills to map network file shares.
• Experience working from a command prompt.
• Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
• Basic understanding of security concepts such as authentication and authorization.
• An understanding of the fundamental principles of using printers